FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Payment&Shipment?

Most of our clients choose to pay by credit card, surely western union, money gram, T/T, and L/C all acceptable.

Shipment within 2 working days for small order! 5-10days for big order!

MOQ&Price?

Although we mainly supply goods to wholesalers online stores, our MOQ is very low, 100gram, 1pcs, 1kg, all ok.

You can purchase low quantity with wholesale price!

Exporting qualification?

We’ve over 15 years exporting experiences. Door to door service available, very convenient to cooperate with ALLTOFIT!

What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

Transaction safety?

All transactions are finished through ALIBABA with trade assurance which can guarantee your goods’ quality, quantity, shipment, after-sale service very well!

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

OEM service?

All products are available with customization. Many clients love our OEM service because our MOQ is still very low even for special customization!